This Privacy Policy explains how Cleaners TW1 collects, uses, stores, and protects personal data of its customers. It applies to all Cleaners TW1 customers and prospective customers in the service area, regardless of how you contact us or use our services.
Cleaners TW1 provides domestic and commercial cleaning services in the local area. For the purposes of the UK General Data Protection Regulation and applicable data protection laws, Cleaners TW1 is the data controller in relation to the personal data we collect and process about you.
This Privacy Policy applies to all individuals who enquire about, book, or receive services from Cleaners TW1, including contacts made by telephone, in writing, through online forms, or in person.
We may collect and process the following categories of personal data, depending on how you interact with us and which services you use:
Identification and contact details: name, address where services are provided, billing address, and other contact details such as your preferred contact method.
Service and booking information: details of the cleaning services you request, dates and times of bookings, access instructions, property type and size, and any specific preferences or instructions you provide.
Payment and transaction information: records of payments made, payment method and related transaction details. We do not store full card details if you pay by card; these are processed securely by our payment processors.
Communication records: records of enquiries, complaints, feedback, and other communications you send to us, and our responses to you.
Technical and usage data: basic technical information related to your interactions with our online presence, such as date and time of contact and pages viewed, where applicable and to the extent necessary for service provision and security.
We collect personal data from you directly when you:
Request a quote or information about our services.
Make a booking or agree a contract for cleaning services.
Communicate with us by phone, in writing, or online.
Provide feedback, reviews, or respond to customer satisfaction requests.
We may also receive limited personal data from third parties where you have authorised them to share information with us, such as comparison platforms or agents that help you find local cleaning services.
We rely on the following lawful bases under the UK GDPR to process your personal data:
Performance of a contract: to take steps at your request before entering into a contract and to provide cleaning services once booked. This includes managing quotations, bookings, access to your premises, and payment processing.
Legal obligation: to comply with legal requirements such as maintaining appropriate business and financial records for tax and accounting purposes.
Legitimate interests: to operate, improve, and protect our business and services. This may include using your data to manage schedules, train staff, handle customer service issues, recover unpaid fees, and improve our processes, provided that our interests do not override your rights and freedoms.
Consent: where required by law, we may rely on your consent, for example for certain types of optional marketing communications. When processing is based on consent, you may withdraw your consent at any time.
We may use your personal data for the following purposes:
To provide and manage cleaning services, including confirming bookings, coordinating cleaners, and following your instructions regarding access and property requirements.
To communicate with you about quotes, bookings, changes to services, and customer support queries.
To process payments, issue invoices, and manage your account and transaction history.
To manage customer relations, collect feedback, handle complaints, and improve our services.
To meet legal, regulatory, and tax obligations and to maintain appropriate business records.
To protect our rights, property, and safety, including fraud prevention, debt recovery, and resolving disputes.
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.
In general, customer and booking information is kept while you remain an active customer and for a period after your last interaction to enable us to respond to queries, manage potential disputes, and comply with record-keeping obligations. Financial records are typically preserved for the retention periods required under applicable tax and accounting laws.
When personal data is no longer required for the purposes described in this Privacy Policy, we will securely delete, anonymise, or otherwise remove it from our systems.
We do not sell your personal data. We may share your personal data with carefully selected third parties where necessary for the operation of our services and in accordance with this Privacy Policy.
Service providers and processors: We may use third party companies to help us deliver our services, such as payment processors, accounting support, scheduling or booking tools, IT and cloud service providers, and customer service systems. These providers act as data processors, process your data only on our instructions, and are bound by contractual obligations to protect your data and keep it confidential.
Cleaning staff and contractors: Where we work with individual cleaners or cleaning teams, we may share relevant information such as your name, address, and service instructions in order to provide the service you have requested.
Professional advisers: We may share information with professional advisers including accountants, insurers, and legal advisers when needed for legitimate business purposes.
Legal and regulatory authorities: We may disclose personal data where required to do so by law, in connection with legal proceedings, or to protect our rights, our customers, or others.
Where we engage processors or share data, we ensure that appropriate technical and organisational measures are in place to protect your personal data.
Most of the time, your personal data is processed within the United Kingdom or the European Economic Area. If we use a service provider located outside these regions, we will ensure that appropriate safeguards are in place to protect your data in accordance with data protection laws, such as using standard contractual clauses or relying on adequacy regulations where applicable.
We take reasonable technical and organisational measures designed to safeguard your personal data against unauthorised or unlawful access, accidental loss, destruction, or damage. These may include access controls, secure storage, encryption in transit where appropriate, staff training, and regular review of our security practices.
While we take steps to protect your personal data, no transmission of data over the internet or any storage system can be guaranteed to be completely secure.
Under data protection laws, you have certain rights in relation to your personal data, subject to some conditions and exemptions:
Right of access: You can request confirmation that we process your personal data and obtain a copy of that data.
Right to rectification: You can request that inaccurate or incomplete personal data be corrected or updated.
Right to erasure: You can request that we delete your personal data where there is no longer a valid reason for us to keep it, or where you have successfully exercised your right to object, subject to our legal obligations.
Right to restriction: You can ask us to restrict the processing of your data in certain circumstances, for example while we consider a request to rectify or object.
Right to object: You can object to processing that is based on our legitimate interests, including any direct marketing, where applicable.
Right to data portability: In some cases you can request that we provide your personal data in a structured, commonly used, machine readable format and have it transmitted to another controller, where technically feasible.
Where processing is based on consent, you also have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.
If you wish to exercise any of your data protection rights or have questions about how we handle your personal data, you can contact Cleaners TW1 using the contact details provided on our website or in your service documentation.
If you are not satisfied with our response or believe that your data protection rights have been infringed, you have the right to lodge a complaint with the relevant supervisory authority in the United Kingdom.
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updated version will be made available through our usual communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how we process your personal data.
This Privacy Policy applies to all customers and prospective customers of Cleaners TW1 within our service area and was prepared to comply with the UK GDPR and other applicable data protection laws.
Choose the best cleaners TW1 company for all of your cleaning chores. We provide the highest quality of cleaning services that suit every budget and schedule.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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